LIMITED WARRANTY AND CARE INSTRUCTINS:

Most residential surfaces come with a 5-year warranty unless otherwise noted in writing. Commercial customers receive a 1-year warranty. Kitchen sinks are excluded. The warranty covers peeling of the glaze, cracking, and other general failure of adhesion to the surface, subject to the following conditions:

1. If possible, do not enter the work area for at least 8 hours or limit movement in the area to prevent lint, hair or dust to fall on the surfaces before they are dry.

2. Do not let water remain or let the surface get wet for 24 to 72 hours following reglazing.

3. Do not let water remain on surface for an extended period of time for the first 2 weeks.

4. No hair spray or aerosols are to be used anywhere near the reglazed surface for at least 72 hours.

5. We recommend cleaning with non-abrasive agents only.

NOTE: Always read the label of the cleaning product for its compatibility with reglazed or painted surfaces. Harsh chemicals and detergents such as "Soft Scrub" may cause severe damage to the reglazed surface.

6. Wet objects such as bath mats, washcloths or soap are not to be continually left on the reglazed surface.

7. Physical damage such as chips and scratches caused by falling objects, tools, toys or mistreatment are not covered.

8. Staining caused by chemicals, dyes or hair treatments, and leaking or dripping faucets is specifically excluded.

9. Heat exceeding 350 degrees or direct flame can discolor the finish (Gas appliances are not warranted.)

10. This warranty does not cover plumbing problems, rusted surfaces, shower doors, mildew or caulk problems caused by excessive moisture from shower parts, structural conditions and movement of the fixtures, tile or caulk.

COLOR

The standard color for reglazing is white. Any color other than white requires mixing and MUST BE APPROVED BY THE CUSTOMER before the finish can be applied. Please choose carefully. Once the color is applied it cannot be changed except by completely reglazing the surface at the customer’s expense.

ELECTRICAL AND PLUMBING

Unless the company otherwise notifies you, our technicians are not trained, equipped, licensed or authorized to do electrical or plumbing work. If they remove any appliance or replace fixtures at your request, it is done solely as a courtesy and the responsibility for any damage is yours. Our technicians may loosen or remove handles, spouts, drain pieces, or overflow covers and will be responsible for returning those pieces to their original locations, unless the age or general decay of the pipes or fixtures makes it impossible. If you are planning to replace your plumbing fixtures, the old fixtures should be removed before we arrive. New fixtures can usually be installed after 48 hours but alert your plumber so that extra care can be taken.

PAINT AND WALLPAPER

If you are re-painting or re-wallpapering, please wait to do so until after the reglazing has been completed. In order to protect paint or wallpaper we must mask it. When removed, masking tape can be expected to occasionally pull up small pieces from the surface to which it was stuck. If you wish to preserve the existing paint or wallpaper, please alert the technician, but even then damage may occur. We will not be held responsible for replacing your wallpaper or for applying touch-up paint.

PAYMENTS/TERMS - DUE ON COMPLETION

We accept CHECKS with a guarantee card and CASH. We may also accept MASTERCARD or VISA. On the final day of the job, the technician will present you with an invoice for the work completed. Please plan to either be present on the final day to inspect the work and take care of the payment, or arrange in advance for your payment to be there when the job has been completed.

UNCONDITIONAL SERVICE GUARANTEE We appreciate your confidence in our product and would like to insure that you are completely satisfied with the services we provide. If for any reason you detect a problem, please contact us immediately so we can promptly correct any discrepancy. Thank you!